No. Since all our products are dispatched directly from warehouses within the European Union (EU), there are no hidden customs duties, import tariffs, or additional VAT charges. The price displayed at checkout is the final, all-inclusive price you pay.

Yes. After placing your order, please complete the payment within the time limit shown on the payment page. If payment is not completed within the specified period, your order may be automatically cancelled.

After receiving your order, we may contact you to confirm the order. Please check your email after placing an order and respond to our confirmation message if required.

Once the order is confirmed, it will be shipped from our local warehouse in Poland. Delivery times vary depending on your destination and generally take around 2–7 business days.

Please contact us as soon as possible if you need to make changes to your order.

Once your order status changes to “Processing”, modifications may no longer be possible. This may include changes to the shipping method, payment method, delivery address, product color, quantity, or discount information.

Orders can generally only be cancelled or modified before they are shipped.

Once a package has left our warehouse, it cannot be intercepted, so cancellation is no longer supported. If you still wish to cancel the order after shipment, you may need to return the package to our warehouse after delivery. The product must remain in a condition suitable for resale, and the return shipping costs will be your responsibility.

If you refuse to accept the package when it is delivered, the package will be returned to our warehouse.

Please note that you are responsible for the return shipping costs. For more information, please refer to our Return & Refund Policy or contact us at:

Email: info@kukirin-shop.com

First, use the tracking number provided with your order to check the latest delivery status.

If your package has not arrived within the standard delivery time, please contact our customer service team for assistance.

If an item is missing, incorrect, or damaged, please contact us as soon as possible.

Please report any missing or incorrect items within 3 business days of receiving your order so that we can investigate the issue and provide an appropriate solution.

All of our electric scooters and bikes are stocked locally and shipped from our European warehouses (located in countries such as Poland and Germany). Standard delivery typically takes 3 to 7 business days depending on your location. You will receive a tracking link via email as soon as your order leaves the warehouse.

We offer both road-legal and off-road models to suit different national regulations:

ABE Certified Models (e.g., G2 Pro ABE): These comply fully with German eKFV regulations (capped at 20 km/h) and are eligible for insurance plaque registration.

VMP Compliant Models (e.g., G2 Pro VMP): Compliant with Spanish DGT and general EU micro-mobility guidelines (capped at 25 km/h).

Please check the road-legality classification of each product description before purchasing, or consult our support team.

Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.

Electric scooters offer several advantages for everyday transportation:

• Save on fuel costs: Electric scooters can help reduce your daily transportation expenses.
• Convenient transportation: They are easy to use and can help you reach your destination quickly without waiting for public transportation.
• More environmentally friendly: Electric scooters produce no direct exhaust emissions while riding, making them a more environmentally friendly transportation option.

When choosing a KuKirin electric scooter, consider the following factors:

• Safety
• Size and portability
• Motor performance
• Battery range
• Riding comfort
• Price
• Your typical riding environment

 You can also contact our customer service team and tell us about your riding needs. We can help you choose a suitable model.

For the best riding performance, we recommend a rider weight of 220 lbs (approximately 100 kg) or less.

Exceeding the recommended load may reduce the scooter's range and average speed and may affect overall riding performance.

We recommend maintaining tire pressure at approximately 31.9–34.8 PSI (220–240 kPa).

Correct tire pressure can help improve riding stability, handling, comfort, and battery efficiency.

Actual riding range can vary depending on several factors, including:

• Battery condition
• Tire pressure
• Rider weight
• Riding speed
• Terrain
• Temperature
• Wind conditions
• Road conditions
• Riding habits

Therefore, actual range may differ from the advertised maximum range.

Lithium-ion batteries generally have a limited number of charge and discharge cycles. Under typical use, battery performance gradually decreases over time.

With proper care and maintenance, the battery can provide reliable performance for an extended period. Actual battery lifespan depends on charging frequency, storage conditions, temperature, riding habits, and maintenance.

Yes. As the battery level decreases, the battery voltage also decreases. As a result, the scooter's maximum speed may gradually decrease when the battery is running low.

For orders purchased through the official KuKirin website, we provide 12 months of after-sales repair service.

For complete warranty terms and conditions, please refer to our Warranty Policy.

If you purchased your scooter directly from the KuKirin official website, please contact our customer service team:

Email: info@kukirin-shop.com

If you are located in Europe, KuKirin also provides after-sales support through its service center in Poland.

We do not recommend riding in rainy weather.

Although some scooter components are designed to resist everyday splashes, riding in the rain can increase safety risks and may expose electrical components to moisture.

For your safety, avoid riding during heavy rain or through deep water.

Low temperatures can affect scooter performance, particularly battery performance.

We recommend storing your electric scooter indoors and avoiding prolonged exposure to extremely cold temperatures, which may negatively affect the battery, motor, and tires.

We do not recommend riding in snowy conditions.

Snow and ice can significantly reduce tire grip and make the scooter difficult to control. In temperatures below 0°C, battery performance may also decrease and power consumption may increase.

Safety should always be your first priority.

We recommend that riders:

• Wear a helmet and appropriate protective equipment.
• Follow local traffic laws and regulations.
• Check the weather before riding.
• Pay attention to road conditions and potential hazards.
• Maintain a safe and appropriate speed.
• Check the scooter before riding.
• Lock your scooter securely after parking.

For long-term storage, we recommend keeping the battery in a suitable environment.

Recommended storage conditions include:

• Long-term storage temperature: approximately -20°C to 25°C (-4°F to 77°F)
• Possible lithium-ion battery storage range: -20°C to 60°C (-4°F to 140°F)
• Recommended storage humidity: 45%–75%
• Recommended storage level: approximately 30%–50% battery capacity

Avoid storing the battery completely discharged for an extended period.

Before long-term storage and periodically during storage, recharge the battery to help prevent excessive discharge.

If the scooter will not be used for an extended period, check the battery regularly and recharge it when necessary.

Regular maintenance charging can help prevent the battery from becoming excessively discharged during long-term storage.

We do not recommend leaving the scooter charging for an unnecessarily long period.

In particular, do not charge the electric scooter continuously for more than 24 hours. Always follow the charging instructions provided with your specific scooter model.

To keep your scooter clean, we recommend wiping it with a damp cloth or using a dry brush to remove dirt and dust.

Do not immerse the scooter in water or spray large amounts of water directly onto it.

After cleaning, make sure the scooter is completely dry before charging or riding.

The advertised range is based on standard test conditions:

• Rider weight: 60 kg
• Temperature: 25°C
• Average speed: 20 km/h
• Road conditions: Flat urban roads

 Actual battery performance and riding range may vary depending on rider weight, terrain, temperature, wind, road conditions, riding speed, and riding style.

It is normal for the actual range to differ from the advertised figure.

If a significant reduction in range is caused by a battery defect, please contact our customer service team for assistance.

KuKirin provides after-sales support for customers in Europe, with an after-sales service center located in Poland.

If your scooter requires warranty service or repair, please contact customer service first for instructions before sending the scooter or any components for repair.