At KuKirin, customer satisfaction is our priority. We are committed to providing high-quality electric scooters and a reliable shopping experience.
If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
KuKirin offers a 7-day return and exchange period, meaning customers have 7 days after receiving the product to request a return or exchange.
Return or exchange requests submitted after 7 days from the delivery date will not be accepted.
Before returning any product, customers must contact KuKirin Customer Support and receive return authorization.
Unauthorized returns will not be accepted.
1. Order Processing & Cancellation Policy
Order Processing Time
After customers complete payment, KuKirin will process the order within:
1–2 business days
During this period, we will verify payment information, prepare the product, and arrange shipment.
Please note that processing time does not include shipping time.
Order Cancellation Policy
Customers may request order cancellation under the following conditions:
Before Shipment
Customers can cancel their order if:
✔ The cancellation request is submitted before the product has been shipped.
✔ The cancellation request is made within the cancellation period allowed by the KuKirin website.
If the cancellation request meets these requirements:
-
The order can be canceled.
-
A full refund will be issued.
-
No cancellation fee will apply.
After Shipment
Once the order has been shipped:
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Cancellation requests cannot be accepted.
-
Customers must follow the return process after receiving the product.
Additional return shipping fees may apply according to the return conditions.
2. Return & Exchange Eligibility
To qualify for a return or exchange, the product must meet all of the following requirements:
✔ The item must be in original condition.
✔ The product must be unused, unworn, and undamaged.
✔ All original accessories must be included, including:
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Charger
-
Keys
-
Tools
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Screws and hardware
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Manuals
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Other included accessories
✔ Original packaging must be complete and undamaged.
✔ Proof of purchase must be provided.
Products returned without prior approval from KuKirin will not be accepted.
3. Return Address
All approved return products must be shipped to the following address:
Return Address:
Chrzanowska 4
Grodzisk Mazowiecki
05-825
Poland
Phone:
+48 739 667 170
Before sending any product back, customers must contact KuKirin Customer Support and receive return approval.
Products returned to an unauthorized address will not be accepted.
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
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A damaged product
-
A defective electric scooter
-
A wrong item
-
Missing components
Please contact KuKirin customer support as soon as possible:
📧 Email: info@kukirin-shop.com
Please provide:
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Order number
-
Product model
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Description of the issue
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Photos or videos showing the problem
Our team will review your case and provide the most suitable solution.
5. Non-Returnable Items
The following items are not eligible for return:
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Products purchased from unauthorized sellers
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Products damaged due to misuse, accidents, or improper operation
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Modified or repaired products without approval
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Special order products
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Free gifts or promotional items
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Used accessories
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After-sales replacement accessories
Please confirm product compatibility before purchasing accessories.
6. Return Shipping Costs
Quality Issues
If the product has a confirmed manufacturing defect:
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Return shipping may be covered by KuKirin.
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Replacement or refund options will be provided.
Applicable situations include:
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Manufacturing defects
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Product damage during delivery
-
Incorrect product received
Customer Reasons (No Quality Issues)
If the return is caused by customer reasons:
Customers are responsible for return shipping costs.
A standard return shipping fee may apply:
€200 shipping fee per electric scooter
Applicable situations include:
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No longer needed
-
Purchased the wrong model
-
Changed your mind
-
Not satisfied after delivery
7. Refund Conditions
Product Quality Problems
For confirmed quality issues, customers may receive:
✔ Full refund
✔ Replacement product
✔ Free return service (if applicable)
Customer Cancellation or Change of Mind
Before Shipment:
Full refund available without additional fees.
After Shipment:
A return shipping fee may apply:
€200 per electric scooter
Lost or Undelivered Packages
If your order is lost during shipping:
KuKirin will provide:
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Full refund
or
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Free replacement shipment
depending on the situation.
8. Defective Product Policy
Within 7 Days After Delivery
If the product has:
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Manufacturing defects
-
Shipping damage
-
Wrong product received
KuKirin provides:
✔ Replacement
or
✔ Full refund
Proof such as photos or videos is required.
After 7 Days
Returns are not accepted after the 7-day return period.
KuKirin will provide:
-
Technical support
-
Repair guidance
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Replacement part assistance
9. Address Changes
Once your KuKirin electric scooter has been shipped, the delivery address cannot be changed.
Please carefully check your shipping information before completing your order.
10. Refused Delivery
If a customer refuses delivery without an approved reason:
Return shipping fees may apply.
A return shipping charge may be:
€200 per electric scooter
If reshipping is required, additional shipping costs may apply.
11. Battery Return Policy
Due to transportation and safety regulations:
Battery returns are subject to special conditions.
Battery Return Fee:
€100 per battery
Only unused batteries in original condition may be returned.
Used batteries cannot be returned.
12. Refund Processing Time
After returned items are received and inspected:
Inspection and Processing Time:
1–2 business days
Refund Timing:
PayPal:
Up to 48 hours after approval.
Credit Card:
Approximately 7–14 business days.
(The exact timing depends on the customer's bank or payment provider.)
13. Contact KuKirin Support
For return, refund, exchange, or cancellation requests, please contact:
KuKirin Customer Support
📧 Email: info@kukirin-shop.com
🕒 Working Hours:
Monday – Saturday
9:00 – 19:00 (GMT+1)
KuKirin is committed to providing professional customer support and ensuring every customer enjoys a smooth and reliable shopping experience.
