At KuKirin, customer satisfaction is our priority. We are committed to providing high-quality electric scooters and a reliable shopping experience.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
KuKirin offers a 7-day return period, meaning customers have 7 days after receiving the product to request a return.
Returns requested after 7 days from the delivery date will not be accepted.
1. Return Eligibility
To qualify for a return, the product must meet the following requirements:
✔ The item must be in original condition
✔ The product must be unused, unworn, and undamaged
✔ All original accessories must be included, such as:
- Charger
- Keys
- Tools
- Screws and hardware
- Manuals
- Other included accessories
✔ Original packaging must be complete and undamaged
✔ Proof of purchase must be provided
Products returned without prior approval from KuKirin will not be accepted.
2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
- A damaged product
- A defective electric scooter
- A wrong item
- Missing components
Please contact KuKirin customer support as soon as possible.
📧 Email:
(KuKirin customer support email)
Our team will review your case and provide the most suitable solution.
Photos or videos may be required to verify the issue.
3. Non-Returnable Items
The following items are not eligible for return:
- Products purchased from unauthorized sellers
- Products damaged due to misuse or accidents
- Modified or repaired products without approval
- Special order products
- Free gifts or promotional items
- Used accessories
- After-sales replacement accessories
Please confirm product compatibility before purchasing accessories.
4. Return Shipping Costs
For approved returns:
Quality Issues
If the product has a confirmed manufacturing defect:
- Return shipping may be covered by KuKirin
- Replacement or refund options will be provided
Customer Reasons (No Quality Issues)
Customers are responsible for return shipping costs.
A standard return shipping fee may apply:
€200 shipping fee per electric scooter
Applicable situations include:
- No longer needed
- Purchased the wrong model
- Changed your mind
- Not satisfied after delivery
5. Refund Conditions
✔ Product Quality Problems
For confirmed quality issues:
Customers may receive:
- Full refund
- Replacement product
- Free return service (if applicable)
✔ Customer Cancellation or Change of Mind
Before Shipment:
Full refund available without additional fees.
After Shipment:
A cancellation fee may apply:
€200 per electric scooter
✔ Lost or Undelivered Packages
If your order is lost during shipping:
KuKirin will provide:
- Full refund
or - Free replacement shipment
depending on the situation.
6. Defective Product Policy
Within 7 Days After Delivery
If the product has:
- Manufacturing defects
- Shipping damage
- Wrong product received
KuKirin provides:
✔ Replacement
or
✔ Full refund
Proof such as photos or videos is required.
After 7 Days
Returns are not accepted after the return period.
KuKirin will provide:
- Technical support
- Repair guidance
- Replacement part assistance
7. Address Changes
Once your KuKirin electric scooter has been shipped, the delivery address cannot be changed.
Please carefully check your shipping information before completing your order.
8. Refused Delivery
If a customer refuses delivery without an approved reason:
Return shipping fees may apply.
A return shipping charge may be:
€200 per electric scooter
If reshipping is required, additional shipping costs may apply.
9. Battery Return Policy
Due to transportation and safety regulations:
Battery returns are subject to special conditions.
Battery Return Fee:
€100 per battery
Only unused batteries in original condition may be returned.
Used batteries cannot be returned.
10. Refund Processing Time
After returned items are received and inspected:
Inspection and processing time:
1–2 business days
Refund timing:
PayPal:
Up to 48 hours after approval
Credit Card:
Approximately 7–14 business days
(The exact timing depends on the customer's bank or payment provider.)
11. Contact KuKirin Support
For return or refund requests, please contact:
KuKirin Customer Support
📧 Email:
(KuKirin customer support email)
🕒 Working Hours:
Monday – Saturday
9:00 – 19:00 (GMT+1)
We are committed to providing professional support and ensuring every KuKirin customer enjoys a smooth shopping experience.
