Warranty

At KuKirin, we are committed to providing high-quality electric scooters and reliable after-sales service to ensure every rider enjoys a safe and satisfying riding experience.

All KuKirin electric scooters are brand-new factory products and include a warranty covering manufacturing defects and quality-related issues.

During the warranty period, if your product experiences a problem caused by a manufacturing defect or non-human-related issue, KuKirin will provide replacement parts or technical support free of charge.

After the warranty period expires, customers will be responsible for the cost of replacement parts, repair services, and shipping fees.

Please note that warranty coverage does not apply to second-hand products, unauthorized modifications, or damage caused by improper use.

1. Warranty Coverage

2. Warranty Coverage Details

During the warranty period, KuKirin will provide support for:

• Manufacturing defects
• Electrical system failures caused by product quality issues
• Motor or controller malfunctions
• Battery problems caused by manufacturing defects
• Functional issues affecting normal riding performance

After confirming the issue, KuKirin may provide:

• Replacement parts
• Technical guidance
• Troubleshooting support
• Repair solutions

3. Warranty Exclusions

The KuKirin warranty does not cover damage caused by:

Unauthorized Modification or Repair

Including:

• Self-disassembly
• Unauthorized repairs
• Replacement of original components without approval
• Performance modifications

Accidents and Improper Use

Warranty does not cover damage caused by:

• Collisions
• Falls
• Traffic accidents
• Incorrect operation
• Overloading
• Improper riding conditions

Water or Liquid Damage

Electric scooters are not completely waterproof.

Damage caused by:

• Water immersion
• Riding through deep water
• Liquid entering electrical components

is not covered under warranty.

Normal Wear and Tear

The warranty does not cover normal usage-related wear, including:

• Tire wear
• Brake pad wear
• Grip wear
• Cable wear
• Scratches
• Cosmetic damage

Force Majeure

Damage caused by uncontrollable events such as:

• Natural disasters
• Extreme weather
• Accidents beyond product control

is not covered.

4. How to Apply for Warranty Service

If your KuKirin electric scooter experiences a problem during the warranty period, please follow these steps:

Step 1: Prepare Evidence

Please take clear photos or videos showing the issue.

Examples:

• Damaged parts
• Error messages
• Abnormal operation
• Product condition

Step 2: Contact KuKirin Support

Email:

📧 (KuKirin customer support email)

Please provide:

• Order number
• Purchase platform
• Product model
• Description of the issue
• Photos or videos

Providing complete information helps us solve your problem faster.

Step 3: Product Diagnosis

Our support team will review your request and provide:

• Troubleshooting instructions
• Technical assistance
• Warranty confirmation

Step 4: Replacement Parts Arrangement

After warranty approval, KuKirin will arrange replacement parts or other solutions depending on the situation.

5. Important Warranty Notes

• Warranty applies only to the original purchaser.
• Warranty period starts from the purchase date.
• Customers should keep purchase proof for warranty claims.
• Replacement parts may vary depending on availability.
• Warranty service does not automatically include full product replacement.

6. Contact Us

For warranty questions or after-sales support, please contact:

KuKirin Customer Support

Email:

📧 (KuKirin customer support email)

Our support team usually responds within 1 business day.

Thank you for choosing KuKirin.

We are dedicated to providing reliable electric scooters, professional support, and a better riding experience worldwide.